Go to Transactions and select the filter icon to identify the transaction to void.
Void transactions can be performed via our Payment Gateway and within Merchant Manager. A void will perform an authorization reversal to the issuing bank removing a pending transaction from your cardholder’s online statement.
A void can be performed on an authorized transaction with a status of Authorized or on captured sale or refund transaction with the status of Captured. Additionally, used when a transaction, for any reason, is a duplicate.
To perform a void:
- Locate, identify and select the transaction. You may need to expand the date range when searching.
- View the Transaction Detail for the transaction and the Actions section on the right.
- Select Void.
- Click on Void Transaction to confirm the void.
