Disputes

Information on what is changing to Visa's compelling evidence 3.0 and other April 2023 changes.

Information on Visa and MasterCard's dispute ratios and monitoring programs.

Information about dispute notification emails from Merchant Manager.

Information on the Dispute History report.

Information on the dispute detail report.

Information on the dispute dashboard in the Merchant Manager.

Information about retrieval requests.

Information about retrieval and dispute time frames.

Information on retrieval statuses and lifecycles.

Information on the types of disputes that you may need to address.

Information on reasons for disputes.

Information on the 5 most common dispute reasons.

Information on requirements for dispute supporting documentation.

Information about MasterCard's dispute workflow.

Information on Visa's dispute workflows.

Information on first-time dispute category, fraud.

Information on first-time dispute category, authorization.

Information on first-time dispute category, processing errors.

Information on first-time dispute category, consumer.

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