Undeliverable Invoice Emails

Go to Invoices. When the invoice dashboard loads, you will see the number of Undeliverable Communications in a box in the upper right-hand corner. Re-sending an invoice will not remove the undelivered invoice from the list. Newly-undeliverable invoices will always appear at the top of the list.

To update a customer's email address before resending their invoice:

  1. Click the box that contains the number of Undeliverable Communications. Then view the table of undelivered emails.
  2. Click the Open icon next to the invoice number you want to resend.
  3. Click the Edit Billing Contact icon.
  4. Change the customer email in the pop-up window and click the Update button.
  5. Click Save on the upper right-hand side of the invoice.
  6. Now you can resend the invoice.

Note: When you update a customer's email address on an invoice, the email address is only changed for that invoice. To update a customer's email address for all future invoices, you must update their email in the Customer Vault.