Go to Reports and then select Account Updater Report.
The Account Updater report is available for accounts that have signed up for the product.
Note: If you currently do not have access to the Account Updater report but would like access, please see the administrator for your account.
Your account updater results will include new expiration dates, new account numbers, and any account status changes. Account Updater will harvest all existing cards once a month, based on the configured day of the month, and send a request for updated information to the card brands for the harvested cards. Select a row from the summary to see the request detail. The column headings are defined below for the summary and the detail. You can also find a list of Account Updater Reason Codes below.
Account Updater Summary
| Reporting Field | Description |
|---|---|
| Request ID | A unique identifying ID of an Account Updater harvest run. |
| Request Date | Date updates were requested from the card brands. |
| Status | Queued - harvested, in the process of retrieving updates from the card brands. Completed - updates received from card brands and records in Merchant Manager are updated. |
| Harvest Source | Where the cards are harvested from, either Card Vault or Customer Vault. |
| #Requests | The number of cards sent to the card brands’ Account Updater service for updates. |
| #Responses | The number of cards that received responses. |
| #Matches | The number of cards that were updated by this request. Merchants will be billed for the number of matches. |
Account Updater Request Details
| Reporting Field | Description |
|---|---|
| Request Date | Date updates were requested from the card brands. |
| Response Date | The date response was received from the card brands’ Account updater service. |
| Old Card Number | The first six and last four numbers of the original card number. |
| New Card Number | If the card number has been updated, the first six and last four numbers of the new card number. |
| Old Expiry Date | Original expiration date. |
| New Expiry Date | New expiration date if the expiration date has been updated. |
| Reason Code | The reason code returned with the request. Will be present for both matches and non-matches.
See below for a complete list of reason codes. |
| Billable | Yes - You will be charged for the update on your monthly merchant statement. No - You will not be charged on your monthly merchant statement. See below for a complete list of reason codes with billable status. |
| Card ID | A unique identifier is used to identify the card instead of a full card number. |
Account Updater Reason Codes
| Reason Code | Description | Billable |
|---|---|---|
| 200 | Valid account, no update | No |
| 201 | Account Expiration Date Updated | Yes |
| 202 | Account Number Updated | Yes |
| 203 | Account is Closed | Yes |
| 204 | Contact Cardholder | Yes |
| 206 | No Match | No |
| 315 | Invalid Expiration Date | No |
| 320 | Invalid Account Number | No |
| 329 | Invalid Card Type | No |
